Platinum Yucatan Princess Adults Only Hotel Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710

Platinum Yucatan Princess Adults Only, a 5-star resort in Playa del Carmen, features a Mayan spa with shaman-led rituals, five all-inclusive restaurants, and direct beach access.

Premium Suite Features

The Princess features contemporary suites equipped with hot tubs, king or double beds, and 42-inch TVs. Swimout rooms provide direct pool access, while Platinum Deluxe units include 24-hour concierge service.

Diverse Dining Options

Platinum Yucatan Princess houses five restaurants including Kotatsu with teppanyaki grills and sushi bar, Bruschetta serving Italian cuisine, and Rodeo Grill specializing in Tex-Mex dishes.

Spa and Wellness

The spa complex spans 1291.5 ft² featuring three hot tubs, double massage booths, and a fitness center with personal trainers. Treatments include chocolate therapies, Mayan rituals, and golden seaweed facials.

Strategic Location Benefits

Located 9.5 miles from Playa del Carmen Airport, the Platinum Yucatan Princess provides access to 5th Avenue's dining and shopping. Nearby attractions include Xcaret's aquarium and coral reefs at Cozumel for diving.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Junior Suite

Max:

3 persons

585 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Deluxe King Suite

Max:

3 persons

585 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Deluxe King Suite

Max:

3 persons

595 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen 3.9 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 6.3 mi

Cancun (CUN) 31.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Golf course
Pool tables
Archery

Services

Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Night club
Entertainment
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Hot spring bath
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710

Map view

Prolongacion 5Ta Avenida, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

4.0 mi

Calle Xcalacoco North of Playa del Carmen

Playa

4200 ft

Beach

Xcalacoco

1.3 mi

Punta Bete

3200 ft

Beach

Point Esmeralda

1.9 mi

Golf Course

El Camaleon Golf Course

1.2 mi

Punta Venado

2.0 mi

Beach

Grand Coral Beach Club

1.5 mi

Golf Course

Grand Coral Golf Riviera Maya

1.6 mi

Beach

Punta Esmeralda Beach

2.0 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

2.0 mi

Church of Guadalupe

2.6 mi

Calle 88 Norte

Playa Publica 88

2.4 mi

Gallery

Galeria Luis Sottil

2.5 mi

28 de Julio Square

2.3 mi

Playa del Carmen

Xca-Ha Park

2.4 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.5 mi

Museums

Zona Arqueologica Tulum

2.4 mi

Gallery

Amate Gallery

2.5 mi

Kingdom Hall of Jehovah's Witnesses

2.5 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

2.9 mi

Events

Salon Tres Rios I

2.8 mi

Dive Sites

2.9 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

3.0 mi

Albatros

Martina Beach Club

3.1 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

3.2 mi

Gallery

Tierra Huichol

3.2 mi

Gallery

La Galeria de Playa Art Gallery

3.5 mi

Avenida entre 24 y 34 calles 5a

Caminarte

3.5 mi

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3.6 mi

Nearby

Punta Bete

2800 ft

Restaurants

Koh Thai

4300 ft

Predio El Limonar fraccion 2

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily return

8.2/10

Great

Rooms

6.2

Location

6.2

Service

5.2

Dining

6.2

Mary

United States of America, March 2025

5.0/10

I had a mixed experience at Platinum Yucatan Princess. The festive spirit during Christmas was good, complemented by some excellent dining experiences. However, I faced several challenges, particularly with customer service and the overall maintenance of the beach area.

Rooms

8.0

My room was spacious and always kept clean, with a nice view of the jungle and a comfortable super king-size bed. The bathroom featured a lovely walk-in double shower, which was a plus.

Service

5.0

While some staff were attentive and professional, certain interactions, particularly with the concierge, left much to be desired. I found them to be unresponsive and unhelpful at times, which dampened my overall experience.

Location

5.0

The resort is well-placed, just off the beach, but I was disappointed with the actual beach conditions. It was shallow, rocky, and not well maintained, forcing me to seek alternative swimming spots at neighboring properties.

Dining

7.0

I truly enjoyed the diverse cuisine, especially the excellent a la carte options at Aroma, Bruschetta, and Kotatsu. However, the quality of the included wines and repetitive dishes at the buffet could use improvement.

Facilities

6.0

The facilities were decent, with room service included and well-maintained grounds. However, the lengthy beach/pool towel exchange process was cumbersome and could be streamlined for convenience.

Albert

United States of America, January 2025

5.8/10

I had mixed feelings about my stay at Platinum Yucatan Princess. While the grounds were well-maintained and the staff was generally friendly, I faced numerous issues with food quality and room conditions that left much to be desired. Overall, it had some charm but didn't meet the expectations set by its advertised luxury.

Rooms

5.0

The room was spacious, but it felt outdated and lacked proper cleanliness. I noticed issues like clogged sinks and worn-out furniture, which detracted from the experience.

Service

5.0

While the staff was mostly kind and attentive, I experienced some delays when ordering room service. One bartender seemed to ignore me despite tipping, which was quite frustrating.

Location

5.0

The resort is beautifully set near the beach, but it’s quite a trek to access better beach facilities. It felt remote at times, and I would have preferred a more vibrant setting.

Dining

5.0

The food was a letdown. I found limited healthy options and often dined on cold or poorly prepared dishes. Most buffets served what felt like junk food. I was disappointed with the lack of variety and quality.

Facilities

5.0

The amenities were decent, but I expected more given the resort's claims of luxury. Many facilities, such as some bathrooms by the pool, were frequently out of order.

William

United States of America, January 2025

5.2/10

My stay at Platinum Yucatan Princess was largely enjoyable, with beautiful grounds, well-maintained facilities, and friendly staff. I was particularly impressed by the modern rooms and the variety of dining options available. However, I did encounter some issues with the cleanliness of my room initially, which detracted from the experience. Overall, despite a few hiccups, it left a positive impression and a desire to return.

Rooms

7.0

The room was spacious and beautifully decorated, though I had an initial issue with cleanliness due to bugs and a malfunctioning bathroom. Once moved to a better room, I thoroughly enjoyed my stay.

Service

6.0

While many staff members were friendly and attentive, I encountered inconsistency in service quality. For instance, the staff at the reception were not as accommodating regarding my room request, and some interactions felt brusque.

Location

9.0

The resort's location is fantastic, right near the beach, which offered various activities. The grounds are beautiful, and accessing the beach was convenient.

Dining

8.0

Dining options were plentiful, with high-quality food at the buffet and specialty restaurants. While I enjoyed several meals, I felt some dishes could use improvement.

Facilities

7.0

The facilities were clean and well-maintained with various entertainment options, but some amenities like the elevators needed better upkeep.

Russ

United States of America, December 2024

7.2/10

My experience at Platinum Yucatan Princess was quite mixed. While the grounds were lovely and well-maintained, I was disappointed with the food options, which I found to be bland at times and not worthy of a five-star rating. The cleanliness of my room could have been better, which influenced my overall impression. I enjoyed the beach and pool areas, but the lack of entertainment and certain guest behaviors in shared spaces left me feeling dissatisfied.

Rooms

5.0

The rooms were spacious and beautifully designed, but cleanliness was a major issue. I found hair in the shower and dust on surfaces, which was quite off-putting.

Service

5.0

The service was hit or miss. Some staff members were friendly and helpful, but others seemed indifferent and rushed during check-in. This inconsistency impacted my stay.

Location

5.0

The resort is conveniently located right near the beach, which was a highlight for me. However, I did find the noise and activity level near the swim-up pools to be disruptive, especially as other guests treated the area like a party zone.

Dining

5.0

Dining options were generally underwhelming. While some dishes were decent, I found the food to be bland and lacking in variety. The buffet was repetitive, and there's definitely room for improvement in terms of flavor and presentation.

Facilities

5.0

The resort had solid facilities, with nice pool and beach areas, but I was disappointed by the lack of adequate entertainment options. The shuttle service to the sister hotel for entertainment was a plus, but it shouldn't have to be my only choice.

Michael

United States of America, October 2024

5.6/10

My stay at Platinum Yucatan Princess was a mixed bag. The resort's beauty and friendly staff were standout features, but the cleanliness and some services left much to be desired. Dining options were varied, though the buffet could use more creativity during longer stays.

Rooms

6.0

I loved the size of the rooms, and they were generally comfortable, but I found some cleanliness issues, like a dirty sofa bed and mildew in the shower. The cleaning staff was inconsistent, only coming twice during my week-long stay, which was disappointing.

Service

5.0

The staff was friendly and helpful, but there were some lapses in service, particularly with room cleaning and drink availability. I was disappointed that the turn-down service didn't happen, and it took calling for fresh towels.

Location

7.0

The resort's location is beautiful, with easy access to the beach and plenty of shaded areas to relax. However, swimming was challenging due to the rocky bottom, so I had to look for better spots or wear water shoes.

Dining

6.0

The dining options had a nice variety and the food was generally good, but I found the buffet to be a bit lacking in creativity, especially since breakfast options repeated daily. Room service needs significant improvement too.

Facilities

8.0

The facilities, including the pool and sports park, were well-maintained and had great amenities. I enjoyed exploring the beautiful grounds and appreciated the nightly entertainment, which added to the overall atmosphere.

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